Refund policy
1. Returns
We have a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it — unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at layalihautecouture@gmail.com to receive all necessary instructions regarding where to send your package.
Items returned without prior return authorization will not be accepted.
2. Refunds
Once we receive your item and inspect it, we will notify you about the status of your refund.
If your return is approved, we will process a refund to your original payment method. You can expect the credit within 10 business days. Please note that the time it takes for the refund to appear on your bank or credit card statement may vary depending on your card issuer’s policies.
3. Return Shipping Costs
Return shipping costs are your responsibility.
If you have any questions about how to return your item, please contact us at layalihautecouture@gmail.com.